Community


Who is the Robin Hood® Baker?

The Robin Hood baker is our very own chef and recipe developer Sarah. Sarah has worked at Robin Hood for the past 17 years, and her passion is developing and testing recipes. With a degree in Food and Nutrition, and further education at culinary school in Toronto and New York, baking is not just a job for Sarah, it's a passion that she shares everyday with family, friends and now our Robin Hood community!


How old do I have to be to sign up for the Robin Hood® Community?

You need to be 18 years of age to join the community.


Why didn't the Robin Hood Baker answer the questions I posted in the community?

The community is a way for our members to share and discuss all things baking. The Robin Hood baker will join in occasionally to get the conversations started or answer really tough questions but we hope you can all answer each other’s questions as well! We love to see bakers helping bakers!


Why was my comment/photo/upload removed?

Smucker Foods of Canada Corp., in its sole discretion, reserves the right to remove messages, discussions or people from the Community if they do not abide by the Community. For more information, please refer to our Community Rules.


Why should I join the Robin Hood® Community?

Being a part of this community means getting access to exclusive features like:

  • A personal recipe box where you can save your favourites.
  • The ability to communicate with other members to share advice through tips, stories and inspiration.
  • Monthly Robin Hood eNewsletters that bring not to be missed news right to your inbox.

How do I sign up for the Robin Hood® Community?

Becoming a Baking Centre member is as easy as becoming a member of RobinHood.ca. Simply click on the “Become a member” button located in the top right corner of the Robinhood.ca website and follow the steps.


How do I edit my profile?

Just hover over the welcome message located in the top right corner while logged in. You’ll see “profile”, which will take you to where you need to go.


How do I login to my Robin Hood® Community account?

The “login” button is at the top right corner of your homepage and it gives you access to all Robin Hood Community content.


How do I reset my password?

There are two ways:

1. By going to the “my membership” profile section and changing the passwords in both password boxes.

2. Entering your email in the “Member login” section and clicking “Forgot your password?”


Am I able to delete my Robin Hood account?

You can delete your account by visiting the “Contact Us” section and we’ll help you with that.


Am I able to delete my Robin Hood Community posts, uploads and comments?

Of course, just visit our “Contact Us” section and we’ll be happy to help.


How do I change the email address associated with my account?

Just hover over the welcome message located in the top right corner while logged in. Then click on “Profile” and type in your new email address in the corresponding box. Click submit and you’re all done!


Will my old login information work for the new Community?

Yes, but we do have new Robin Hood terms of use and community rules for you to look over when you first sign in.


How do I turn off the email notifications?

You will need to log in into your account and select the “Uploads & Comments” tab within your profile. Within this page you are able to turn your notifications on or off.


How do I flag something as inappropriate?

Flagging content helps us remove things that shouldn’t be there so please let us know if it’s inappropriate by clicking the icon in the conversation window beside the “favourite” and “share” buttons.


What happens when something is flagged as inappropriate?

We’ll look at it to decide whether it follows our rules. If it doesn’t we will delete it from the site.


Why did my profile get blocked?

Smucker Foods of Canada Corp. reserves the right to remove messages, discussions or people from the Community if they do not abide by the Community Rules in the sole discretion of Smucker Foods of Canada Corp. For more information, please refer to our Community Rules.


How do I share/comment/upload?

You can share and upload by clicking on the comment bubble or camera icon on the top of the Robin Hood Community page and at the start of every recipe. Commenting on an ongoing conversation is as easy as clicking “more” at the bottom of each square post.


Why was my comment/photo/upload removed?

Smucker Foods of Canada Corp. in its sole discretion, reserves the right to remove messages, discussions or people from the Community if they do not abide by the Community Rules. For more information, please refer to our Community Rules section.


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e-Newsletter


How do I sign up for the Robin Hood e-Newsletter?

You can opt into getting the e-newsletters when you first sign up to become a Robin Hood Baking member. If you are already a member, you can find the e-news sign up where you edit your profile.


How do I unsubscribe for the Robin Hood e-newsletter?

Easy, just update your profile or select “Unsubscribe” at the bottom of the e-newsletter.


What's the difference between the two e-newsletters?

Both have the same great content, but one has a baking with kids focus and the other features our brand new Bake Class.


How many e-newsletters will I receive per month?

You will receive one e-newsletter every month.


When will the next Bake Class video be posted?

We post a new technique along with inspiration recipes every few months. If you’d like to be the first to know about a new technique, just sign up for our e-newsletter.


What happened to the Baking HourTM program?

You can find Baking Hour content in our Baking with Kids section on the site, which has special recipes with kid tips, safety tips and fun tools like our baking calendar and cookie cutters. We also still have a 'family-friendly' e-newsletter that delivers monthly content right to your in-box and gives you a recipe a week to bake with your kids.


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Privacy


When I share, comment or upload something, who can see it?

Anyone visiting the site can see the comment.


Who can see my profile information?

Only you can see the profile information.


How will Robin Hood use the community content and personal information I upload to RobinHood.ca?

Please refer to our privacy policy.


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Contact


How can I contact Smucker Foods of Canada Corp.?

Please refer to our Contact Us section for the way that works best for you.


Where should I direct any questions I have that aren't captured here?

Please refer to our Contact Us section for several ways to contact us.


Who do I contact if I have an urgent question?

Please call us toll-free at 1-800-268-3232. You can reach us Monday to Friday, 9am to 7pm Eastern Time.


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Products


How do I know what is the best flour to use for different baking occasions?

Each product in the “Products” section has “recommended for making” content. Plus, all Robin Hood recipes use the flour that will suit it best.


Can I substitute whole wheat flour for original all purpose flour?

Absolutely! 1 cup (250 mL) of Robin Hood® Whole Wheat All Purpose Flour is the same as 1 cup (250 mL) of Robin Hood Original All Purpose Flour.


Can I purchase Robin Hood Flour in the US?

For more information on this, please call us toll-free at 1-800-268-3232. You can reach us Monday to Friday, 9am to 7pm Eastern Time.


What is Best For Bread Flour? Is it different from Original All Purpose Flour?

Best for Bread Flour has more gluten and is best for yeast based recipes. For more information on this, please call us toll-free at 1-800-268-3232. You can reach us Monday to Friday, 9am to 7pm Eastern Time.


Is there an expiry date for flour?

Yes, the shelf life of each flour is different, please refer to our Products section for more details on shelf life, storage and reading the manufacturing code.


Should you freeze flour?

To extend the shelf life of your flour you can put it in the freezer. Generally, by doing so it will extend the shelf life by about 3 months. If you have Whole wheat and Multigrain flours they should always be stored in the freezer. Before using simply bring flour to room temperature by allowing it to sit out.


Do I need to use a special flour in my bread machine?

Our Best For Bread Flours are the best for bread machine recipes but All Purpose flours will also work.


I'm having trouble locating a specific Robin Hood product. Can you tell me if you still carry it and where I can purchase it?

Please call us toll-free at 1-800-268-3232. You can reach us Monday to Friday, 9am to 7pm Eastern Time.


How do I read the product’s manufacturing code?

The manufacturing code is the date the product was made. It should look something like this:

13 365 548 15:30 5439 or 3 365 628A 1438

  • The first one or two numbers represent the year it was made. For instance, the 13 or 3 in our example codes means it was made in 2013. A number 12 or 2 would mean it was made in 2012, and so on.
  • The next three numbers represent the day of the year the product was made. In our example, the 365 (or three hundred and sixty-fifth day of the year) is December 31.
  • The following sets of numbers are further plant codes (i.e. plant number, time of production, etc.) and have nothing to do with the date of manufacture.

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Nutri Flour Blend


How is Robin Hood Nutri Flour Blend Gluten Free different from your other flour varieties?

Robin Hood Nutri Flour Blend Gluten Free is our first gluten free flour blend, formulated and designed using ingredients that do not contain the proteins forming gluten.


Will my regular wheat flour-based recipes work the same using gluten free flour?

Our Robin Hood Nutri Flour Blend Gluten Free is an All Purpose flour blend and can be used for any gluten free baking or cooking requirement. We recommend using this flour in specifically altered gluten free recipes, to help ensure results similar to using a regular flour.

If you substitute Robin Hood Nutri Flour Blend Gluten Free for regular flour in an existing recipe, the result will likely not be the same. Additionally, other ingredients in the recipe may contain gluten.

For a variety of gluten free recipes, visit robinhood.ca.


Is Robin Hood Nutri Flour Blend Gluten Free made in the same facility as your Robin Hood wheat-based flours?

Yes. Smucker Foods of Canada Corp. has established the following stringent criteria for making “gluten free” claims, based on CFIA’s Food and Drug Regulations: Health Canada’s proposed rules:

Ingredient Screening - Ingredients cannot contain gluten sources such as from wheat, oats, rye, barley, triticale or their derivatives or hybrids of these, nor any form of protein derived from them.

Testing – Products are tested to verify that they are gluten free.

Manufacturing Procedures – we employ a comprehensive gluten management program. All equipment used in the manufacture of products containing any gluten source must be thoroughly cleaned prior to producing a product that is “gluten-free.” These procedures are validated and inspected after each clean-up.


Why isn’t the bag filled to the top?

Our manufacturing process dictates the fill height. The net product weight meets or exceeds the weight clearly marked on each resealable bag.


Does the bag have an “easy tear” opening?

To open, simply cut along the designated line on the back of the bag below the words, “Cut Strip to Open.”


Where did the closure technology come from?

The packaging for Robin Hood Nutri Flour Blend Gluten Free features the Grip-LockTM resealable system for easy opening and closing, with minimal alignment needed.


Does GMO cause gluten intolerance?

For many years, agricultural science has developed and grown crops using biotechnology to produce a more economical and dependable quality food supply. Certain varieties of corn and soybean plants, for example, have been developed to be more disease-and weather-resistant and require less use of pesticides as a result of biotechnology. Numerous health and scientific organizations including the American Medical Association, U.S. Food and Drug Administration, and the National Academy of Sciences have determined that foods grown with modern biotechnology are safe.


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Baking


Where can I find commonly asked baking questions?

We have most of the answers you need in our “Tips” section. If your question isn’t there, feel free to post a question in our “Community” or visit the Contact Us section to get in touch with someone here.


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Recipe Box


What is the Recipe Box?

When you become part of the Robin Hood Baking Community, you can save your favourite Robin Hood recipes online. Simply search for your favourite recipes and once you find the recipe you're looking for, click on "Save to Recipe Box". It's that easy. Next time you return to the site, just hover over the welcome message located in the top right corner while logged in. You’ll see “Recipe Box”, which will take you to where you need to go.


How can I create my own Recipe Box?

No need, you’ll get your own right when you sign up to become a member. Then simply add recipes by clicking the “save to recipe box” button located on every recipe page.


How long are my recipes saved in my Recipe Box?

They’ll remain in your box until you remove them or the recipe is removed from the site.


Will my Recipe Box be visible across all Smucker Brand websites?

No, the box is exclusive to the Robin Hood Baking site, but being a member means you can use your login to access other Smucker Foods of Canada Corp. brand websites such as: Bick’s®, Carnation®, Crisco®, Eagle Brand® and Five Roses®.


Can I share my Recipe Box with other Robin Hood Community members?

You can’t share your entire recipe box, but you can share individual recipes using the Share button on the recipes details page.


How many recipes can I save to my Recipe Box?

As many recipes as you want. You can also categorize recipes into folders within your recipe box.


Do I have to be a Robin Hood member in order to save recipes to my Recipe Box?

Yes because without membership we wouldn’t know who we were saving them for or where to save them.


Can I edit my Recipe Box?

Certainly, just hover over the welcome message located in the top right corner while logged in. You’ll see “Recipe Box”, which will take you to where you need to go.


Can I print my Recipe Box?

Unfortunately there’s no way to print the whole thing at once, but you can print individual recipes using the Print button on the recipes details page.


How many Recipe Box folders can I create?

The amount is unlimited.


Can I transfer a recipe from one folder to another?

You sure can. When you are in your recipe box, click the “All Recipes” button, then click on the recipe you want to move and then the “Copy to Folder” button to move it to its new location.


How do I share my Recipe Box?

You can’t share an entire recipe box, but you can share individual recipes using the Share button on the recipes details page.


Can I add a Bake Class video recipe to my Recipe Box?

Sure can! Just use the “Save to Recipe Box” button on the recipes details page.